At Makune Journeys ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, contact us, or book travel services with us.

By using our website or booking with Makune Journeys, you agree to the practices described in this Privacy Policy.

 

Who We Are

Makune Journeys is a Uganda-based tour operator specializing in tailor-made journeys across Uganda and East Africa. We design meaningful travel experiences while respecting the privacy and security of our guests.

If you have questions about this Privacy Policy or your personal information, please contact us using the details at the end of this document.

​

Information We Collect

We may collect personal information directly from you or automatically through our website.

 

Information you provide

This may include but not limited to:

• Full name

• Email address

• Telephone number

• Nationality

• Country of residence

• Travel dates

• Passport information (only when necessary for bookings)

• Emergency contact details

• Dietary requirements

• Medical information relevant to your trip

• Accommodation preferences

• Payment information (payments are processed securely by third-party providers)

 

Information collected automatically

When you use our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Referral websites

• Cookies and analytics data

 

How We Use Your Information

We use your information to:

• Respond to enquiries

• Design personalized itineraries

• Process reservations and bookings

• Arrange permits, accommodation, transport and activities

• Communicate before, during and after your trip

• Provide customer support

• Improve our website and services

• Send newsletters and marketing communications where you have consented

• Meet legal and regulatory obligations

 

Legal Basis for Processing

Where applicable, we process your information because:

• It is necessary to fulfil a contract with you.

• You have given your consent.

• We have a legitimate business interest in providing and improving our services.

• We are required by law.

 

Sharing Your Information

To deliver your holiday, we may share relevant information with trusted third parties, including:

• Lodges and hotels

• National park authorities

• Gorilla and chimpanzee permit authorities

• Transport providers

• Airlines

• Activity operators

• Professional guides

• Payment processors

• Government agencies where required by law

We only share information necessary to provide the services you have requested.

We do not sell your personal information.

 

International Transfers

As part of arranging international travel, your information may be transferred to service providers located in other countries.

Whenever possible, we ensure that appropriate safeguards are in place to protect your personal information.

Payment Security

Makune Journeys does not store your full credit or debit card information.

Payments made online are processed through secure third-party payment providers that use industry-standard encryption.

Cookies

 

Our website uses cookies to:

• Improve website functionality

• Understand visitor behaviour

• Remember user preferences

• Measure website performance

You may disable cookies in your browser settings, although some website features may not function properly.

 

Marketing Communications

If you subscribe to our newsletter or request travel updates, we may occasionally send:

• Safari inspiration

• Travel news

• Special offers

• Destination guides

• Company updates

You may unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

 

Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services

• Meet legal obligations

• Resolve disputes

• Maintain business records

• Improve future travel planning for returning guests

When information is no longer required, it is securely deleted or anonymised.

 

Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to certain processing activities

• Withdraw consent

• Request a copy of your personal information where applicable

We will respond to requests within a reasonable timeframe.

 

Protecting Your Information

We use reasonable technical and organizational measures to safeguard your personal information, including:

• Secure website connections (SSL)

• Password-protected systems

• Restricted staff access

• Secure cloud storage

• Regular software updates

Although we take appropriate security measures, no internet transmission can be guaranteed to be completely secure.

 

Third-Party Websites

Our website may contain links to external websites.

Makune Journeys is not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.

 

Children's Privacy

Our services are intended for travellers of all ages, but bookings involving children are made by parents or legal guardians.

We do not knowingly collect personal information directly from children without appropriate consent.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

Continued use of our website after changes are published constitutes acceptance of the revised Privacy Policy.

 

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Makune Journeys

Email: info@makunejourneys.com / makunejourneys@gmail.com

Website: www.makunejourneys.com

Phone: +256 775 696 904

Physical Address: Rukiidi 3 Street, Fort Portal, Uganda